1. Who We Are
Joblee (Pty) Ltd ("Joblee", "we", "us", or "our") is a South African company that operates a mobile platform connecting employers with verified local workers across categories including housekeeping, gardening, handyman services, and tutoring.
Our registered address is available on request. For any privacy-related queries, contact us at privacy@joblee.co.za.
2. Information We Collect
We collect the following categories of personal information:
- Account information — full name, email address, phone number, and profile photo.
- Identity verification — South African ID number or passport number, used exclusively for criminal background checks on workers.
- Location data — approximate location to match you with nearby workers or jobs.
- Payment information — processed securely through our third-party payment provider. We do not store card numbers on our servers.
- Usage data — app interactions, device type, operating system, and crash logs to improve the platform.
- Ratings and reviews — feedback you leave or receive after a completed job.
3. How We Use Your Information
- To create and manage your account.
- To match workers with employers based on skill, location, and availability.
- To verify worker identity and perform criminal background checks.
- To process escrow-protected payments.
- To send transactional notifications (job updates, payment confirmations).
- To improve the platform, fix bugs, and analyse trends.
- To comply with legal obligations under South African law.
4. Legal Basis for Processing
Under the Protection of Personal Information Act (POPIA), we process your data on the following grounds:
- Consent — you provide consent when creating an account and accepting these terms.
- Contractual necessity — processing is necessary to provide the Joblee service.
- Legal obligation — we may be required to retain or disclose data to comply with South African law.
- Legitimate interest — fraud prevention, platform security, and service improvement.
5. How We Share Your Information
We do not sell your personal information. We may share data with:
- Other users — limited profile information (name, rating, verified badge) is shown to facilitate job matching.
- Payment providers — to process secure transactions.
- Verification partners — to conduct criminal record and ID checks on workers.
- Law enforcement — when required by a valid court order or legal obligation.
- Analytics providers — anonymised and aggregated data to improve our service.
6. Data Retention
We retain your personal information for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law (e.g., financial records retained for 5 years per the Tax Administration Act).
7. Your Rights
Under POPIA, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Object to the processing of your data.
- Lodge a complaint with the Information Regulator of South Africa.
To exercise any of these rights, email privacy@joblee.co.za. We will respond within 30 days.
8. Data Security
We implement industry-standard security measures including encryption in transit (TLS), secure data storage, access controls, and regular security audits. While no system is 100% secure, we take all reasonable steps to protect your data.
9. Cookies and Tracking
Our website uses essential cookies for functionality and analytics cookies (Vercel Analytics) to understand usage patterns. We do not use advertising trackers. You can disable cookies in your browser settings.
10. Children's Privacy
Joblee is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via the app or email. Continued use of Joblee after changes constitutes acceptance of the updated policy.
12. Contact
For questions about this Privacy Policy or your data, contact our Information Officer:
- Email: privacy@joblee.co.za
- Website: joblee.co.za